Administrative Mistake Highlights Processing Problems in Immigration

 

In the article below, Michael James Eves had to quit his job as a multimedia 3D animation instructor at Humber College and return to England in 2014 because the wait for his permanent residency was so long his work permit expired.

But after a 17-month wait, the Yorkshire man was “absolutely ecstatic” when he got an email from Immigration, Refugees and Citizenship Canada asking him to pay a $490 right-of-landing fee — the final step in the long immigration application process.

“I called my family in Canada immediately to share the news. We were on Facetime together, and we were all so happy,” said Eves, who came to Canada on a student visa in 2008 and stayed on a post-graduation work permit until early 2014.

But like thousands of other immigration applicants, the elation was fleeting for Eves, one of 9,000 people who received the same email sent in error by the immigration department in January.

Hey – we all make mistakes, and the Canadian government is no exception.
The problem in this instance was not the mistake, but rather the long delay
processing that made the mistake that much more potent an irritant. Processing
delays are the number one problem in Canadian and U.S. immigration today.
Learning how to process cases more efficiently, perhaps by studying organizations
like FEDEX and Amazon, would be the single most important advancement in
immigration reform that could be introduced by either country.

http://www.thestar.com/news/immigration/2016/02/01/former-humber-instructor-caught-in-immigration-email-snafu.html

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